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An interactive online
training for hospitality professionals to
solidify their foundation in the
essentials of luxury service
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Forbes Travel Guide, the global authority in
luxury hospitality, launches today a digital program for luxury service
training and certification with Lobster Ink, the world leader in online
hospitality training. Tailor-made for hospitality professionals, this
comprehensive program, in combination with Lobster Ink’s extensive learning
library, offers on-demand training with interactive video lessons and real-time
feedback.
“Forbes Travel Guide is proud to have
partnered with Lobster Ink to develop an exceptional hospitality training
program on Lobster Ink’s next-generation training platform,” said Jeff
Wielgopolan, Senior Vice President, Learning & Development at Forbes Travel
Guide. “The program delivers a scalable, interactive way for hospitality
professionals to build a solid foundation on Global Luxury Standards.”
Forbes Travel Guide Online Luxury Service
Training offers department-specific courses and customizable learning paths,
aimed at teaching the philosophy of luxury and how best to implement service
standards that are true to each hotel’s brand. The program consists of 13
courses that provide new team members with an introduction to luxury service
and standards, while enabling existing team members to refresh their knowledge
and upgrade their existing skills. It empowers teams to identify opportunities,
proactively make decisions and deliver unparalleled guest experiences
confidently and authentically.
“Bringing Forbes Travel Guide’s
world-renowned luxury service training into the digital realm has allowed us to
create a one-of-a-kind training program,” said Wolfgang Lindlbauer, CEO
Hospitality, Lobster Ink. “As an ex-operator myself, I know that there is no
'how to' guide for luxury — it takes years and years of experience, insight and
a genuine love of hosting to consistently deliver memorable guest experiences.
And that’s what we’ve managed to capture together with Forbes Travel Guide.”
The program provides a holistic training
solution for every department in luxury hospitality and fully complements
existing live training initiatives. With 43 video lessons and 16 interactive
lessons, the program covers an overview of luxury standards, arrival and
departure services, housekeeping services, food and beverage services as well
as bar, lounge and in-room dining services. Participants will learn to
appreciate and apply the philosophy behind the standards, use their technical
skills and develop an eye for the details that create an atmosphere of luxury
with every guest interaction.
Over the last 10 years, Lobster Ink has
delivered standout returns to more than 20,000 establishments, completing more
than 11 million lessons across 120 countries. Its advanced training platform
represents a new approach to learning and development — where content and
technology work together to deliver a more engaging and efficient learning
experience. Interactive lessons allow learners to immerse themselves fully in
each standard and revisit key concepts as often as they wish, entrenching a
philosophy of luxury service.
ABOUT FORBES TRAVEL GUIDE
Forbes Travel Guide is
the only independent, global rating system with an integrated guest service
excellence team of consultants for luxury hotels, restaurants and spas. Started
as Mobil Travel Guide in 1958, the company created the first Five-Star rating
system in the United States. Today, Forbes Travel Guide’s incognito inspectors
travel the world, evaluating properties based on up to 900 rigorous, objective
standards. The company’s annual Star Ratings, reviews and daily travel stories
help discerning travelers select the world’s best luxury experiences. For more
information about Forbes Travel Guide, visit www.forbestravelguide.com.
Connect
with Forbes Travel Guide:
Instagram: www.instagram.com/ForbesTravelGuide
Twitter: www.twitter.com/ForbesInspector
Facebook: www.facebook.com/ForbesTravelGuide
ABOUT
LOBSTER INK
The Lobster Ink
learning experience platform, coupled with its industry-leading content
production capability, enables leading hospitality brands to gain and sustain
competitive advantage through performance-driven L&D.
Lobster Ink’s learning
methodology combines the best of cognitive understanding, video techniques and
behavioral science to deliver practical training on skills, knowledge and
behavior. Its unique methodology, with the ability to serve “just enough”
training by job function, has been proved to reduce seat time while improving
learning outcomes for leading brands. For more information, visit
lobsterink.com/hospitality-training-for-enterprise.
Connect
with Lobster Ink:
LinkedIn: www.linkedin.com/company/lobster-ink/
Instagram: www.instagram.com/lobsterink/
